Failing Enterprise Blog 2005-02

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The Admin talks about our online community

Sunday, February 27th, 2005

The amount of fan mail arriving at Failing Enterprise just keeps growing.  I've received several more encouraging and complimentary messages just this week.  Since the fan mail page just kept getting bigger, I've decided to split it up into smaller pages.  This should make for faster page downloads.  Check them out here:  1-25, 26-50, 51-75

Thursday, February 10th, 2005

I've been hearing a steady stream of complaints from people who can't get satisfaction from their local branch and are then stonewalled when they try to escalate up the food chain.  Enterprise greatly assists in this frustration by removing all corporate contact information from their web site.  As a public service, I've created (and now updated) a Contact Page to help people find a way to search for someone higher up who might be sufficiently motivated to fix a specific customer problem.

Want the President Don Ross's direct phone number?  It's 314-512-2202.

Customers:  if they've really done you wrong, don't let them hide from you.  Bring your complaints to corporate headquarters and keep at it until they take you seriously.

More on Enterprise car rental at the Failing Enterprise home page.